Privacy Policy

This Privacy Policy explains how FLEAGLE Studio ("we", "us", "our") collects, uses, and protects your personal information when you visit fleaglestudio.com or use our services. We are committed to handling your data responsibly and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

FLEAGLE Studio is a sole trader business based in the United Kingdom, providing short-form video production and editing services. For the purposes of data protection law, FLEAGLE Studio is the "data controller" responsible for your personal data. You can contact us at any time at hello@fleaglestudio.com.

What information we collect

We only collect information you choose to give us, or that we need to provide our service. This includes:

• • Contact details you submit through our website form, such as your name, email address, brand or company name, and the contents of your message.
• • Payment information when you subscribe. Payments are processed securely by Stripe; we do not see or store your full card details ourselves.
• • Content you send us to carry out the work, such as raw footage, brand assets, briefs, and any other files you provide for your videos.
• • Email correspondence between you and us.

How we use your information

We use your information to:

• • Respond to your enquiries and communicate with you.
• • Provide, manage, and deliver our video production services.
• • Process your subscription payments.
• • Keep records for accounting, tax, and legal obligations.

Our lawful bases for processing are: your consent (when you contact us), the performance of a contract (when you become a subscriber), and our legitimate interests in running and improving our business.

Who we share it with

We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only as far as needed. These currently include:

• • Netlify — hosts our website and stores contact-form submissions.
• • Google Workspace — our business email.
• • Stripe — processes subscription payments.
• • Freelance collaborators (for example, editors sourced through platforms such as Upwork) who may handle your footage and briefs in order to produce your videos. We share only what is necessary for them to do the work.

Some of these providers may store or process data outside the UK. Where they do, we rely on them having appropriate safeguards in place to protect your information.

How long we keep it

We keep your information only as long as necessary for the purposes above, or as required by law (for example, financial records are typically kept for six years). When it is no longer needed, we delete or anonymise it.

Your rights

Under UK data protection law, you have the right to:

• • Access the personal data we hold about you.
• • Ask us to correct inaccurate or incomplete data.
• • Ask us to delete your data, where appropriate.
• • Object to or restrict how we use your data.
• • Request a copy of your data in a portable format.

To exercise any of these rights, email us at hello@fleaglestudio.com. You also have the right to complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.

Cookies

Our website is intentionally simple and does not set its own tracking or advertising cookies. Our hosting provider may use essential cookies needed for the site to function and remain secure.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Significant changes will be made clear.

Contact us

If you have any questions about this Privacy Policy or your personal data, please email us at hello@fleaglestudio.com.